FAQ

Frequently Asked Questions

1. Do you offer free shipping?

Yes, we offer free standard shipping on all orders. No minimum purchase is required.

2. How long does delivery take?

Orders are processed within 1–3 business days.
Estimated delivery time is 5–10 business days within the United States.

Delivery times may vary depending on location and external factors.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.
You can use it to monitor your delivery status at any time.

4. What payment methods do you accept?

We accept secure payments via:

  • Visa
  • Mastercard
  • American Express
  • Shop Pay

All transactions are processed securely through encrypted payment systems.

5. Can I return my order?

Yes, we offer a 30-day return policy.

To qualify for a return:

  • The item must be unused
  • Must be in original packaging

6. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us within 72 hours of delivery.

Include photos or videos, and we will arrange:

  • A replacement, or
  • A full refund

7. Do you accept returns for used items?

We do not accept returns for:

  • Used items
  • Items damaged due to misuse

8. How long does it take to receive a refund?

Refunds are issued to the original payment method within 3–7 business days after approval.

9. Is my payment information secure?

Yes. All payments are processed through secure, encrypted gateways.
We do not store your full payment information.

10. Do you collect personal data?

Yes, we collect limited information such as:

  • Name
  • Email
  • Shipping details
  • Device and browsing data

This is used to process orders and improve our services.

11. Do you use cookies?

Yes. We use cookies to:

  • Ensure website functionality
  • Analyze traffic
  • Support advertising (Google & Microsoft Ads)

You can disable cookies through your browser settings at any time.

12. Can I opt out of advertising or emails?

Yes.

  • You can unsubscribe from emails anytime
  • You can control ads through Google and Microsoft settings
  • You can disable cookies in your browser

13. Do I need an account to place an order?

No. You can place an order as a guest.
We do not require account registration.

14. Where are you located?

We are based in the United States.

Company: SIGLER RIVERSTONE RETAIL LLC
Address: 301 Skywatch Dr, Danville, KY 40422

15. How can I contact you?

You can reach us at:

Email: support@bekrel.com
Phone: +1 (859) 458-2546