Shipping policy

Shipping Policy

Effective Date: April 5, 2026

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Free Shipping

We offer free standard shipping on all orders within the United States. No minimum purchase required.

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Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays begin processing the next business day.

You will receive:
• An order confirmation email immediately after purchase
• A shipping confirmation with tracking number once dispatched

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Estimated Delivery Times

United States: 5–10 business days after shipment

Delivery estimates are not guaranteed. Actual times may vary due to carrier delays, weather, high-volume periods, or other factors outside our control.

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Order Tracking

Once your order ships, you will receive a tracking number via email. Use it to monitor your delivery on the carrier's website.

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Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or non-delivery resulting from incorrect addresses provided by the customer.

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Lost or Undelivered Packages

If tracking shows "delivered" but you have not received your package:
1. Check with neighbors and building management
2. Wait 2 additional business days
3. Contact us at support@bekrel.com if the issue persists

We will work with the carrier to investigate and resolve the issue.

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Contact

SIGLER RIVERSTONE RETAIL LLC
Email: support@bekrel.com
Phone: +1 (859) 458-2546